Terms and conditions for membership of the Evok

Evok Collection L (hereinafter “Evok Collection”) is a limited liability company from an EC member state or party to the agreement on the European Economic Area, registered in the Paris Trade and Companies Register under no. 893 661 884, with share capital of €9,025,000.00, headquartered at 7, rue des Trois Cantons, L-8399 Windhof, Luxembourg and a branch at 17, Avenue de l’Opéra, 75001, Paris – 01 58 12 03 03 – evokcollection. com – contact@evokcollection.com or contact@evokhotels.com, which provides consulting, management and administration services in the upscale hotel and restaurant sector, for and within several companies and establishments that are members of the Evok Collection group – labelled “Evok Collection members”.

Evok Collection has set up an exclusive loyalty and benefits program « Evok Le Club » for the Group’s customers, which is governed by these general terms and conditions (hereinafter the “GTC”).

I. CONDITIONS OF ELIGIBILITY

Only natural persons are eligible for the Evok Le Club program.

Membership of Evok Le Club is offered by Evok Collection to customers whose visits to the group’s establishments reach a certain threshold in terms of sales in the Accommodation and Food & Beverage categories (this does not include purchases from the Evok online boutique, or treatment services independent of a hotel stay, or a subscription to Brach – Le Club de sport) over a twelve-month period, based on information recorded by automated reservation and billing management programs.

Evok Collection reserves the right to refrain from offering this program to customers who do not comply with the Group’s Code of Ethics.

The Evok Collection Loyalty Program offers 3 levels of loyalty and benefits, with each loyalty level (or status) reflecting a range of sales, as follows: level 1, or Silver status: from €10,000 to €19,999; level 2, or Gold status: from €20,000 to €39,999; level 3, or Platinum status: €40,000 and above.
Member benefits according to level are detailed in paragraph III Benefits below.
On joining, the member is automatically upgraded to the next loyalty level as soon as the sales associated with the member reach the threshold required for the next level.

If the member’s status has not been upgraded to the next loyalty level within one year of joining, or of the last upgrade, due to an underspend in sales, the member will be informed by automatic e-mail.

If sales have remained constant for the same period of one year, the member’s status will automatically change to the lower loyalty level; if the member had SILVER status, he or she will no longer benefit from the Evok Collection Loyalty Program, unless re-eligible at a later date if the conditions are met again.

II. MEMBERSHIP PROCESS

Evok Le Club membership is free of charge and without any financial or time commitment. It does not require any financial contribution from the member, apart from the sales condition required for eligibility for the Program and its maintenance as stated in paragraph I. Certain benefits may, however, be subject to a consideration in return for payment, such as an entrance fee or the reservation of a service (see paragraph III BENEFITS below).

Evok Collection’s interests and benefits in implementing the Evok Le Club program lie in the ever-improving satisfaction and loyalty of its customers, the quality, development, diversification and growth of its activities and sales, and the promotion of the group’s talented personalities, image, brands and values as set out in particular in its Code of Ethics.

Membership takes place as follows. Evok Collection’s Concierge Service contacts, by telephone, all customers eligible for the program in order to propose that they join Evok Le Club; in the event that Evok Collection does not have a telephone number, but only an e-mail address to which the customer has agreed to receive Evok Collection’s transversal (non-commercial) communications, an invitation to join the program is sent to the eligible customer by e-mail. The customer is entirely free to choose whether or not to join Evok Le Club. A customer who refuses to join Evok Le Club will never again be asked or contacted about the matter; refusal to join has no consequence other than the loss of the program’s benefits. Customers who wish to continue their membership of the program will then receive an automatic e-mail enabling them to consult the GTC and confirm their membership, which is deemed to be acceptance of the GTC, by clicking on the “CONFIRM MY MEMBERSHIP” button. Membership is then effective. An e-mail address is required to join the program and benefit from its advantages.

III. EVOK LE CLUB MEMBER BENEFITS

The benefits available to Evok Le Club members range according to their status or loyalty level. They are detailed in the table below.

SILVER

10% off our entire online shop (excluding gift vouchers);
Access to the Evok Concierge Service, wherever you are;
Additionally, exclusive experiences to which you will be invited via a newsletter (1)

GOLD

15% off our entire online shop (excluding gift vouchers);
Access to the Evok Concierge Service, wherever you are;
One complimentary night per year in a Deluxe room (2 people) with breakfast in one of our hotels (2) (3);
Free annual membership to the Brach Paris Sports Club or €800 credit to use in our wellbeing areas  (4);
A table for up to 4 people is guaranteed in all our Brach and Nolinski restaurants up to 24 hours before the day of booking (5) ;
Additionally, exclusive experiences to which you will be invited via a newsletter (1)

PLATINUM

20% off our entire online shop, including gift vouchers;
Access to the Evok Concierge Service, wherever you are;
2 complimentary nights per year in a Deluxe room (2 people) with breakfast, in one of our hotels (2) (3) ;
Free annual membership to the Brach Paris Sports Club or €1,500 credit to use in our wellbeing areas (4);
A table for up to 4 people is guaranteed in all our Brach and Nolinski restaurants until 6pm on the day of booking (5);
Additionally, exclusive experiences to which you will be invited via a newsletter (1)

(1) members may be asked to make a financial contribution to the event;
(2) valid all year round, except for events with strong local or international appeal (e.g. New Year’s Eve, Fashion Week, Roland-Garros finals, Olympic Games, etc.) advance reservations with the Evok Conciergerie are mandatory;
(3) Advance reservations with the Evok Collection Conciergerie are mandatory; customers may not claim their benefit (free of charge) for a reservation they have made themselves and which is in the process of being used or has already been used;
(4) in order to activate and benefit from the advantage, the member must contact the Conciergerie to inform them of the option chosen; for the use of the “well-being” credit: see (3);
(5) Reservation subject to a bank imprint.

The conditions to which the benefits may be offered are subject to change and will always be brought to the member’s attention so that he/she can decide whether or not to take advantage of the benefit.

Unless otherwise stated in the General Terms and Conditions or any special conditions expressly agreed between the member and the Conciergerie, the General Terms and Conditions governing each Evok Collection service category (Hotels, Restaurants, Spas, Sports Club, Online Shop) apply to services requested and received as part of the Evok Le Club program.

IV. IMPLEMENTATION OF BENEFITS

Membership neither implies nor entails the creation of a personal account. The member will not have access to such a user space as part of Evok Le Club.

Members benefit from a discount on the Evok Collection online store by means of a promotional code that will be communicated to them in their membership confirmation e-mail and that they can use directly when making purchases.

Invitations to exclusive experiences are sent to members by means of a newsletter, enabling them to register for the event, for example by means of an “I PARTICIPATE” button, linking to an electronic registration form where the member will be asked to fill in his/her surname, first name, telephone number and e-mail address. If a financial contribution is required, the member will receive a secure payment link for payment. Registration for the event will only be confirmed once payment has been received. Registration and payment are final and cannot be refunded.

For all other benefits, the member has to contact the Evok Collection Concierge service in order to make a reservation or for any other information request. Program reservations cannot be made online.

Members may request that a third party benefit from their advantage. To do so, they must provide Evok Collection with the identity and contact details of the beneficiary. Evok Collection shall be entitled to ask the beneficiary to prove his or her identity.

The Evok Collection Conciergerie is available 7 days a week, from 8:30 am to 9:00 pm (UTC+1) from WhatsApp (+33 (0)7 55 54 21 22), telephone (+33 (0)1 44 30 10 08) or email (laconciergerie@evokcollection.com).

V. DURATION AND TERMINATION

Membership of the program is for an indefinite period, provided that the eligibility conditions set out in paragraph I are met. The customer will no longer benefit from the Program if the eligibility conditions are no longer met. Evok Collection may also suspend or terminate the membership of any member who fails to comply with the Group’s Code of Ethics.

Members may unsubscribe at any time by using the unsubscribe link always provided in emails and newsletters, or by notifying the Concierge service in writing.

Evok Le Club membership does not give access to a personal space. Unsubscribing will result in the total loss of information concerning the member and his/her experiences within the program. However, purchases, reservations and registrations made while membership was in effect remain valid and effective.

VI. PERSONAL DATA

When the Evok Collection Concierge service contacts the customer to offer him or her membership in Evok Le Club, he or she will verify the customer’s e-mail address with the customer, or collect it if no address has been previously provided by the customer or if the customer has requested that his or her data be deleted. The e-mail address collected in this way will be used solely for the Evok Le Club program, for the purposes of implementing the program and the communications required for this purpose, in compliance with data protection regulations. Customers who click on the “CONFIRM MY MEMBERSHIP” button will be redirected to a web page hosted by Evok Collection’s customer relationship management (CRM) provider, Experience Hotel, inviting them to definitively confirm their wish; where appropriate, confirmation will be immediately recorded in Evok Collection’s Customer Relationship Management database.

When registering for the events covered by the program, the member is invited to fill in a form hosted by Milk Digital, host of the Evok Collection website, by entering, in addition to the information relating to participation in the event, his/her surname, first name, telephone number and e-mail address. Event registration requests will therefore be recorded directly by Evok Collection (via its host) and the information and requests directly processed by Evok Collection concierges with a view to processing the member’s request. In the context of these events, the aforementioned personal data may be transmitted to certain partners in order to ensure the smooth running of the event.

For further information on the processing of personal data and your rights in this respect, please refer to Evok Collection’s Privacy Policy.

VII. GENERAL CLAUSES

Processing of complaints.
The customer must send any complaints by post to EVOK COLLECTION – Customer Service – 17, avenue de l’Opéra – 75001 Paris or by e-mail to contact@evokcollection.com at the latest within eight days of the service or event giving rise to the complaint, indicating precisely the date, reservation or invoice number, contact details, e-mail, postal and telephone addresses to which a reply may be sent, at Evok Collection’s discretion. After the eight-day period, no complaint will be considered. Complaints that do not invoke a right conferred by the contract or by legal or regulatory provisions will not be accepted. The customer undertakes to cooperate and to respond in good faith and diligently to the Company’s requests in order to enable the claim to be processed fairly and efficiently. After having obtained all the information necessary to process the claim, Evok Collection undertakes to inform the customer as soon as possible, and at the latest within fifteen days of receiving all the necessary information, of the outcome of the claim.

Dispute resolution.
The consumer customer (i.e. not acting for professional purposes) has the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or any other alternative dispute resolution method. Mediation. After having referred the matter to the Customer Service Department in accordance with the procedures set out in the section entitled Processing of complaints, and in the absence of an agreement or a satisfactory response from the department within 60 days, the customer may, with a view to amicably resolving the dispute, refer the matter free of charge to the consumer ombudsman responsible for the Company, at the following address: AME Conso – 11 Place Dauphine 75001 Paris – Telephone: 09.53.01.02.60 – Website: www.mediationconso-ame.com. Online dispute resolution. The customer is informed of the existence of an online dispute resolution platform (RLL) operated by the European Commission and accessible via the following link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show The Company’s e-mail address for this purpose is: contact@evokcollection.com

Law and jurisdiction.
The relationship between Evok Collection and the customer with respect to the offer, formation, performance or termination of the services, the GENERAL CONDITIONS and the program shall be governed solely by French law.  Jurisdiction. The French courts shall have exclusive jurisdiction over all disputes arising out of or in connection with the offer, formation, performance or termination of the contract, and more generally in connection with the subject matter or interpretation of the contract, including the GENERAL CONDITIONS. However, if the customer is a consumer within the meaning of the French Consumer Code, the following courts shall have jurisdiction,

(a) if the customer was domiciled in France when the contract was concluded, the French courts exclusively;
(b) if the customer was not domiciled in France when the contract was concluded :

if, at the time of referral, the customer is domiciled in the European Union, the courts of the Member State in which the customer is domiciled; the customer may also refer the matter to the French courts;
if the customer is domiciled in Switzerland, Norway, Iceland or the United Kingdom, and was domiciled in the same country at the time the contract was concluded, the courts of the country in which the customer is domiciled; the customer may also bring the matter before the French courts at any time; o if the customer is domiciled in Switzerland, Norway, Iceland or the United Kingdom, and was domiciled in the same country at the time the contract was concluded, the courts of the country in which the customer is domiciled; the customer may also bring the matter before the French courts at any time;
if, at the time the matter is brought before the court, the customer is domiciled outside the territories mentioned in the previous paragraphs, or if he is domiciled in Switzerland, Norway, Iceland or the United Kingdom but was not at the time the contract was concluded, the French courts exclusively.

When French courts have jurisdiction, the competent national court is determined in accordance with the French Code of Civil Procedure. The consumer customer may also seize the court of the place where he lived at the time of the harmful event if this place was located in France.
Contract language. In the event of a dispute, only the French version of these general terms and conditions of sale shall be binding; it shall prevail between the parties over any other version or translation.